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With BPO jobs requirements opening up for domestic as well as international call centres, call centre training programs is being looked up by one and all. It appears as a profession for students, housewives and retired personnel who wish to take a back office job. Domestic Call Centre jobs are on a growth as Indian auto, cell phone, insurance, banking etc sectors are all heading for rural penetration. This has opened up BPO employment opportunities even in smaller towns.
Keeping in mind the education background of the students and industry requirement, our Call centre training program addresses some of the key concerns like communication skills, confident speaking, mother tongue influence in spoken English, voice intonation and modulation etc. |
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| Call centre training program – key elements |
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Candidate need assessment and action plan |
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English usage – practice |
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Neutralising mother tongue influence |
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Confident speaking |
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Listening and comprehension skills – development |
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Voice assessment and leveraging |
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Understanding voice intonation and modulation |
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Business communication |
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